Shinola Outlet Great Lakes Crossing

Reviews about Shinola Outlet Great Lakes Crossing

• Brad Hines

  Feb, 02 2018
  ★ ★ ★ ☆ ☆
  I have strong feelings both ways about coming into the store here. I really tire of the pounce mentality of most retail locations: The obnoxious status checks. Saying hello in retail really means "don't steal our stuff. We had to say that because you look poor." Asking to join some rewards or spam program is also awful. However... I can't really seem to get my questions answered. "What is this leather treated with"...."Can I get a cuff style band custom made?" ...... The service level simply doesn't reflect the price point.
  
  Why bother?
• Katie L

  Jan, 09 2018
  ★ ★ ★ ★ ★
  If you are looking for a fantastic Shinola experience that will save you hundreds, please visit this outlet location. I was warmly welcomed and assisted throughout the entire process. The men's watches start at $200 and women's watches start at $150. There are about 5 styles of each at this price. The associate on the phone was even nice enough to text me a picture of the styles before I made the hour and a half drive. It's a wonderful value and they have an array of classic designs to choose from. All purchases at the outlet come with the Shinola lifetime warranty as well. They even offer free gift wrapping! My boyfriend was in complete denial that I had only spent $200 on his birthday watch. I had to show him the receipt for him to believe me! You get a 30 day return policy (you can return at ANY of the Shinola locations, not just the outlet) and a 90 day exchange policy. There is absolutely no way I would suggest spending $550+ when someone can get one here 50-60% off.

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